Frequently Asked Questions

Everything you need to know about your luxury experience with Robinson’s Jewelers.

What is your shipping policy for high-value items?

We offer complimentary, fully insured overnight shipping on all domestic orders over $500. Each package requires an adult signature upon delivery to ensure your jewelry arrives safely.

Do you offer a warranty on your jewelry?

Yes, all Robinson’s Jewelers pieces come with a limited lifetime warranty covering manufacturing defects. We also provide one complimentary cleaning and inspection per year.

What is your return and exchange policy?

We want you to love your purchase. Items in original, unworn condition can be returned or exchanged within 30 days of delivery, excluding custom-made or engraved pieces.

Are your diamonds ethically sourced?

Absolutely. We strictly adhere to the Kimberley Process and only work with suppliers who provide conflict-free diamonds and ethically sourced gemstones.

Do you provide appraisals for insurance purposes?

Yes, every purchase of $1,000 or more includes a complimentary formal appraisal document signed by our GIA-certified gemologists.

Can I customize an existing design?

We specialize in custom jewelry. Whether you want to modify an existing setting or create a piece from scratch, our master jewelers will work with you to bring your vision to life.